Galvin Green Loyalty Program Terms and Conditions
Effective Date: November 4th, 2024
These Terms and Conditions govern the Galvin Green Loyalty Program (the “Program”) offered by Galvin Green, Inc. ("Company," "we," or "us") to customers making purchases and to potential customers on galvingreen.com. By participating in the Program, you agree to the following terms and conditions (the “Agreement”).
1. Membership
1.1 Eligibility:
The Program is open to customers of www.galvingreen.com who are 18 years or older. Membership is limited to one account per individual. Employees of Galvin Green, its subsidiaries, affiliates, or anyone else professionally connected to the Program are not eligible to participate.
1.2 Enrollment:
To enroll in the Program, create an account at galvingreen.com with a valid email address. Membership is free, and no purchase is necessary to join.
1.3 Account Management:
Members are responsible for maintaining the accuracy of their account information, including name, email address, and other contact details. Changes to account information can be made by logging into your account on galvingreen.com.
1.4 Program Communication:
By enrolling in the Program, you agree to receive Program-related communications, including promotional emails, account updates, and notifications about benefits and changes. Some loyalty club benefits, such as early access to sales, exclusive offers, and promotional weekends, are communicated to members via marketing emails. To access the program's full benefits, you must be subscribed to our newsletter. You can opt out of marketing communications at any time; however, please note that opting out of marketing emails may limit your access to certain Program benefits. Regardless of your subscription status, you will still receive essential Program information directly related to your account. When logged into your account, you can view the Ace Club page, which provides a detailed explanation of the benefits available based on your current tier.
1.5 Account Termination:
You may cancel your membership at any time by contacting us at customersupport@galvingreen.com. Upon cancellation, any unused points will be forfeited.
2. Earning Points
2.1 Earning Points on Purchases:
Members earn points on purchases made on galvingreen.com. The percentage of points earned varies by membership tier:
- Birdie Tier: Earn 5% back in points on every purchase.
- Eagle Tier: Earn additional points on every purchase.
- Albatross Tier: Maximize your points on every purchase.
2.2 Bonus Points:
Additional points can be earned through special promotions, reaching new tiers, birthday bonuses, and subscribing to our newsletter. To be eligible for the birthday bonus, members must provide their birthday information in their account settings at least 30 days prior to their birthday. The points earned will be added automatically to your account.
2.3 Points for Upgrading Tiers:
Earn 100 points for joining, 200 points upon reaching the Eagle tier, and 300 points upon reaching the Albatross tier.
2.4 Points Balance and Redemption:
You can view your points balance by logging into your account at galvingreen.com. Points can be redeemed for store credits during checkout.
2.5 Points Expiration:
Points will expire after 24 months.
2.6 Currency:
The program is based on our base currency, which is USD. If your purchase is made in a different currency, the transaction will be converted to USD at the prevailing exchange rate before points are applied. When redeeming points, your store credit will be converted from USD to your local currency at the prevailing exchange rate.
3. Redeeming Points
3.1 Redeeming Points for Rewards:
Points can be redeemed for discounts on purchases at galvingreen.com. The points-to-credit conversion rate will be displayed during the checkout process.
3.2 Currency:
Points can be redeemed for store credits during checkout. The store credit will be displayed in USD during checkout, but when applied, it will be converted to your local currency based on the prevailing exchange rate at the time of the transaction.
3.3 No Cash Value:
Points have no cash value and cannot be exchanged for cash. Points are not transferable and cannot be sold, assigned, or transferred to others.
3.4 Returns:
If you return an item, the points earned from that purchase will be deducted from your account balance.
4. Membership Tiers
4.1 Tier Qualifications:
- Birdie: Free to join.
- Eagle: Achieve by spending $500 annually.
- Albatross: Achieve by spending $1,000 annually.
4.2 Tier Benefits:
Benefits vary by tier and may include free shipping and returns, early access to sales, VIP customer support, birthday bonuses, and exclusive gifts. Full details are available on the loyalty program page at galvingreen.com.
5. Changes to the Program
5.1 Modification, Termination, or Expulsion:
Galvin Green reserves the right to modify, suspend, or terminate the Program, including point earning rates, redemption rates, or membership tiers, at any time without notice. Galvin Green also reserves the right to expel any member from the Program at its sole discretion, without warning or explanation, resulting in the forfeiture of all points accumulated by the member. Any changes to these Terms and Conditions will be effective immediately upon posting on galvingreen.com. Your continued participation in the Program constitutes acceptance of any changes.
6. Limitation of Liability
6.1 Disclaimer:
Galvin Green and its affiliates make no warranties, express or implied, with respect to the Program or any products or services related to the Program. Participation in the Program is at your own risk.
6.2 Limitation of Liability:
Under no circumstances will Galvin Green be liable for any direct, indirect, or consequential damages arising out of or in connection with your participation in the Program.
7. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the following laws, depending on the location of the user:
- For users based in the United States: The laws of the State of Georgia, USA, shall govern, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the use of the Program shall be brought exclusively in the courts of Fulton County, Georgia, USA.
- For users based in the European Union or any other country: The laws of Sweden shall govern, and any disputes arising out of or relating to these Terms or the use of the Program shall be brought exclusively in the courts of Stockholm, Sweden.
- For users based in the United Kingdom: The laws of England and Wales shall govern, and any disputes arising out of or relating to these Terms or the use of the Program shall be brought exclusively in the courts of England and Wales.
8. Arbitration
Any dispute relating to the Program or these Terms and Conditions shall be resolved through confidential arbitration in the State of Georgia, USA, under the rules of the American Arbitration Association. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
9. Contact Us
For questions about the Program or these Terms and Conditions, please contact us at customersupport@galvingreen.com or visit our website at galvingreen.com.